Defective Goods Guarantee

MYWALIT TOSCANA products are guaranteed for one (1) year from the date of purchase. If any defect occurs in this period we will replace the product with a new one of the exact type and colour (subject to continued availability). Please contact: info@mywalit.com for instructions on returning the item. Your replacement will be shipped to you at no cost. Mywalit Toscana reserves the right to determine if damage to an article is due to bad workmanship/defective materials or misuse by the owner.

Dissatisfaction

If you are not satisfied with your choice, it is possible to exchange the product with another style or colour (preferably same price) by simply sending it to our office with a note describing the style and colour you wish to receive. If the item you choose costs more you will be requested to pay the difference, if it costs less we will credit back your account. In these cases please contact: info@mywalit.com for further instructions. The shipping costs for returning the products are to be considered at the client's expense.

If the product you have purchased doesn't meet your requirements, you have the right to send it back to MYWALIT TOSCANA SRL (with the original invoice) within 10 working days from the receiving date without any penalty, no explanations required (Right of Withdrawal, Italian Law 22/05/99 n.185 art. 5). MYWALIT TOSCANA SRL will refund the price of the item. Please contact: info@mywalit.com for further instructions. The shipping costs for returning the products are to be considered at the client's expense.

Note to non-EU customers

All purchases of items made on the internet by individuals outside the European Union are considered IMPORTS and may be subject to Customs fees. These fees are not within our control. Please check specific rules and regulations listed on your country's Customs' websites for more information.

United States customers

There are specific rules and regulations listed on the U.S. Department of Homeland Security website for which you should be aware. Please click here to review the website for additional information.